How do I exchange my Lolys?

If you want to make an exchange, it's easy and free¡

Just send us an email to with your order # and tell us the style and size you want to change to.

We'll send you the new Lolys, also in the same shipment will find a pre-paid guide which you will use it to return to the Lolys that didn´t fit you (no extra cost to you) Applies only in USA.


How do I Return my Lolys?

Send us an email to

Your email should state the reasons why you want to make the return.

We will send you a pre-paid label so you can return the Lolys to our warehouse.

As the staff of the warehouse receives your Lolys will check these two simple points to grant you a refund.

  1. Which purchase this within 30 days of the change.
  2. We will check that the Lolys are in good condition (unused)